Everytime you ask us a question, log a fault, request a site visit or even looking for some advice an incident ticket gets raised. We use this ticket to keep track of the request and ensure all issues are resolved promptly.
As a contract customer you'll have a logon to the customer portal in our system so you can keep an eye on our progress too. The portal allows you see our records for all your jobs, both current and resolved. You can easily add comments or more detail to open tickets. New support requests can be raised via the portal too, which means you can quickly add tickets any time day or night safe in the knowledge that our helpdesk is updated.
Managers can use the incident tracker too; as it shows reports about their teams questions. Tickets are categorised into skillsets such as email, backup or virus. After a while you'll see just how many questions modern day email's generate. This helps the decision process identifying where to streamline workflow or upgrade systems.
If you want to keep on top of your IT needs why not drop an email to firstname.lastname@example.org or give us a call on 01322 277414. You may also be interested in our comprehensive 'off the peg' business support package and can read more about it 'here'